Guides, answers and support

Care resources for families and caregivers

Practical guidance from our team on choosing care, funding it, and getting the most from your caregiver relationship.

Frequently asked

Questions families ask us

What services do Tinalas caregivers provide?

Our caregivers provide non-medical support including companion care, personal care assistance, meal preparation, light housekeeping, transportation, medication reminders, mobility assistance and dementia support, plus child care, pet care, tutoring, housekeeping and personal services through our wider registry.

Are Tinalas caregivers employees of Tinalas?

No. Tinalas operates as a registry. Caregivers listed with us are independent contractors who manage their own schedules and set their own rates. Families arrange services directly with their chosen caregiver.

How are caregivers vetted?

Every caregiver completes an application, provides government photo identification, certifications such as CPR and First Aid, and at least two references. Our team reviews the documents, contacts references and interviews the caregiver before approving their profile.

How quickly can care start?

Most families begin messaging caregivers the same day they join, and interviews commonly happen within 48 hours. Care itself typically starts within a few days, depending on your schedule and the caregiver availability.

What if the caregiver is not the right fit?

Tell us. Your membership gives you access to the whole registry, so you can interview other caregivers at any time, and our team will help match you personally if needed.

Do you provide medical or nursing care?

No. Tinalas is a non-medical home care registry. Our caregivers do not perform clinical tasks such as wound care, injections or skilled nursing. For medical needs, we suggest speaking with your physician or a licensed home health agency.

Is care available at short notice or outside office hours?

Care services are available 24 hours and our on-call service runs 24 hours. The office is open Monday to Friday, 9:00am to 4:30pm.

How much does care cost?

Caregivers set their own hourly rates. Typical ranges for each category are published on the relevant service page. Your Tinalas membership fee is separate from what you pay your caregiver.

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